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This means that for some CIOs, digital transformation can be concerning. Conservative approaches to managing IT that will affect the entire organization are the result of CIOs being cautious to radical changes because of what is at stake if the wrong choice is made. The magnitude of change related to digital technologies is akin to the effects of new mechanizations, technological innovations and assembly line productions during the industrial revolution.

Microsoft’s Tay & Zo: Even Bots Can Be Racist

While not everybody envisioned how much the internet could transform the market, many visionaries were aware that the world was about to change. In his book “When Things Start to Think”, Neil Gershenfeld highlights that “bigger change is coming…The real promise of connecting computers is to free people, by embedding the means to solve problems in the things around us”. After two industrial revolutions, the 20th century began with businesses knowing that disruptors could seriously affect their markets. However, few could predict just how much change the century would bring.

The pandemic has seen a historic deployment of remote work that has accelerated consumer and business digital adoption by five years in as little as two months. Customers have changed and so too have their habits, demands and work environment. When employees were sent home from work and established themselves as remote workers, new behaviors were sown that changed many aspects of their daily activities. With all this in mind, CIOs can finally set out to create a strategic roadmap to help achieve set objectives. Firstly, CIOs must diagnose the state of their enterprise to determine where they are beginning their journey and identify what needs to be done to move the company forward.

76% of consumers expect companies to understand their needs and expectations. It means that brands need to remember, make proactive recommendations and anticipate their needs before delivering their services at the right time. Overall, conversational AI platforms can improve customer journey and experience and be an integral part of a company’s digital transformation. Again, communications skills are paramount in reducing organizational resistance and driving change, as people can often be a bigger obstacle than any technology.

• Still webchat can empower comprehensive self-service with 24/7 availability and provide very valuable data and insights into customer’s pain points and needs.
• 5G will affect advances in smart city and smart vehicle developments as well as IoT intensive technologies, in a way that can affect multiple sectors.
• You should be able to create it and not have to go back to upgrade it too often.
• Twilio is a cloud-based platform that allows developers to add communication capabilities such as video, voice, and messag…

This puts organizations under extra pressure to innovate and make digital transformation a top priority, even though it can be an arduous task as it involves adapting whole IT infrastructures and internal workflows. However, customer-centric initiatives that allow brands to interact and reach out directly and securely to their users will be more present than ever. This chapter will delve into the industry and consumer changes we will see following the digital acceleration brought by Covid-19 and provide insights into the future digital transformation trends that will alter the market. This means spotting legacy systems, business and operation processes and corporate culture to identify the gaps that digital transformation can improve.

Simple Text-based Chatbot using NLTK with Python

According to IBM, organizations spend over $1.3 trillion annually to address novel customer queries and chatbots can be of great help in cutting down the cost to as much as 30%. According to a Uberall report, 80 % of customers have had a positive experience using a chatbot. New technologies will drive innovation intelligent created machinelearning chatbot will increase competition for skills in the job market. Many job roles are going to be built around functional, professional and digital skills. 90% of jobs are seen to require digital skills in the future, and 60% of executives believethat digital transformation is the key growth driver in 2022 .

Many businesses have recognized the potential for conversational AI to revolutionize the way they interact with their customers.

• Firstly, the vast amount of data collected by devices means that businesses will have greater access to information on consumer behavior that can result in targeted and smarter offerings.
• In 2016, Microsoft launched an ambitious experiment with a Twitter chatbot known as Tay.
• No list of innovative chatbots would be complete without mentioning ALICE, one of the very first bots to go online – and one that’s held up incredibly well despite being developed and launched more than 20 years ago.
• We all love to experience personalized services from companies and such experience always creates a positive impression.